Please take a moment to read our policies.
Registering
The contract term for lessons is month to month. To reserve your music lessons, please pay one full month tuition, and one time registration. In lieu of a term contract, we ask that clients give notice by the 15th of the month to discontinue lessons at the end of that month. Withdrawal notices given after the 15th do not take effect until the end of the following month.
Tuition
Tuition is due on the 1st of the month by ACH or Credit Card auto draft. The 1st month’s tuition must be paid on our secured billing platform. Transactions that are declined because of insufficient funds or closed accounts, incur a fee of $25 in addition to tuition charges. To avoid unnecessary fees, please remember to let us know if, in the future you close your account, change banks or want to use a different account/credit card and if your credit information changes.
Late Arrival
Please note. Many students are scheduled consecutively throughout the day. This makes it impossible to provide your full lesson time if you arrive late. Late arrival will result in lost lesson time. If you’re running more than 5-10 minutes late, it may be a good idea to call ahead and let us know that you’re on your way, but running late.
Cancellation Policies
Your tuition reserves a place for you with the teacher at a specific time. This means that your lesson slot is unavailable to other students and that we have made a commitment to instruct you at that specific time. Private make up lessons are nearly impossible with our full schedule. If you have to miss a lesson, please let us know and you can sign up for one of the group make up class. Please make every effort to come to your lesson and avoid scheduling other activities during your lesson time. Consistent attendance helps insure good progress.
Our instructors are guaranteed payment for every student that they teach. Students are charged for all lessons, including those missed through student absence/cancellation. There are no refunds or make ups offered for missed and cancelled lessons beyond the group classes, unless caused by the teacher’s unavailability. If an instructor does becomes unavailable for some reason during the week, the school will provide a substitute instructor.
If you must cancel or reschedule a lesson, a 24 hour notice is necessary if you would like to be offered a group make up class lesson. We are not obligated to provide a make up lesson for “no shows” or lessons cancelled with less than 24 hours advance notice. Students may not use “credit” from a missed lesson to reduce the tuition for a subsequent month. Tuition remains the same, even if you cancelled a lesson in a prior month. Please do everything possible to minimize cancellations. Never cancel a lesson because you have not had time to practice.
Schedule
Our school is scheduled to allow for 12 weekly lessons per 3 month quarter. There are no tuition adjustments or make up lessons given for months that have 5 weekly lessons or months that have 3 weekly lessons. We balance the calendar to average 4 lessons per month. We do not follow public school system schedules for staff preparation. When in doubt, please call or email so you do not forfeit your lesson.
Recitals
Recitals are held throughout the year. Participation is optional. All students are welcome to attend recitals even if they are not actually performing. We take photos and video of students performing at recitals and post them on our school bulletin board, social media and our website. The school reserves the right to use video and photographs of student performances for promotional use or other purpose. The school will not disclose personal information about students or their families. We could use the students’ first name only on some promotional material.
Withdrawal
Students/parents must request a withdrawal in writing by the 15th of the month to stop lessons the next month for withdrawal from lessons and cessation of tuition charges. If a student withdraw request is submitted after the 15th of the month, the withdraw is effective at the end of the follow month. If the students elects not to come to his/her remaining lessons, the unattended lessons are forfeited and no refunds will be given nor will “credits” be applied to a sibling’s or family member’s or friends’ lessons.
Care of young children
Parents with young students are asked to remain on site during lessons. Your child’s safety is important to us. Please make arrangements to pick up your child as soon as the lesson is over.
Summary
- Tuition is collected in full between the 1st & 3rd of the month.
- Students can attend group makeups classes – provide >24 hours advance notice for missed lessons. Please do not cancel a lesson because you have not had time to practice.
- Your tuition reserves a place for you at a specific time. Students are charged for all lessons, including those missed through student absence/cancellation. There are no refunds or “credits” to subsequent months for missed or cancelled lessons without proper notice unless caused by the teacher’s or school’s unavailability.
- Lessons are scheduled consecutively through out the day. Late arrival will result in short or lost lesson time.
Thank you for your cooperation with policies and support! Leander Music School.
